How it works
The app asks students questions about their wellbeing, connectedness and learning experience. This gives students a quick and easy way of providing the feedback their university needs, to improve the experience the university provides.
Crucially, the way we present that feedback to the university shows them which groups of students are experiencing any issues, enabling the university to respond and make improvements exactly where they’re needed.
The app also enables students to submit ideas to improve students’ lives at their university, as well as sharing ideas and supporting other students’ ideas. This rich flow of qualitative information helps to build the picture for universities about what their student community sees as priority areas for improvement.
Enlitened has three core roles
Get real-time insights about the student experience, engagement and wellbeing
Universities and SUs get real-time insights to understand how the student experience differs for minorities and other groups. To help drive systematic improvements in satisfaction, engagement and wellbeing.
Facilitate two-way dialogue and deliver targeted communications
Our integrated student voice functionality enables two-way dialogue between students and the university. Universities have the ability to respond to feedback and ideas, setting expectations and closing the loop.
Give students targeted, personalised support for wellbeing and university life
Students get tailored support for wellbeing and all aspects of university life. Plus signposting to university and 3rd party support services – on their phone, when they need it.
“As Enlitened rolls out across the whole university, I am convinced it will be genuinely transformative. It gives us a leap forward in proactive approachable support for students, transforms conversation with our student community, and is a major shift in the timeliness and detail of the data we have to improve the whole student experience.”
Dr Jon Sharp
Director of Student Services,
University of East Anglia
“It can be difficult trying to measure student satisfaction with email questionnaires. This new approach is great because it’s instant and constantly being updated. Between us, the student union and university we can work to address issues in real-time.”
Welfare, Community & Diversity Officer –
Student Union University of East Anglia
“The Student Room team have spent 18 years supporting students online. We hope that their Enlitened programme can help future generations of students have the best possible university experience and we are happy to be exploring ways in which Student Minds and The Student Room can work together in the future.”
Rosie Tressler OBE
CEO, Student Minds
“Enlitened’s diligent, evidence-led approach and speed of development have been great to witness. Our students have very much enjoyed engaging with Enlitened, and the wellbeing data generated as a result have the potential to be genuinely transformative. The future of student engagement is emerging, and we are excited to be part of it.”
Professor Kelly Coate
Pro Vice Chancellor (Education and Students), University of Sussex