Anonymity & Data Protection
Students choose randomised anonymous usernames at registration. When submitting ideas, students can also choose not to associate that idea with their username, and be even more anonymous.
Universities are not able to see individual responses or scores from individual students. Our reporting systems do not allow reports to be run on groups any smaller than five students.
We integrate data from university student record systems into Enlitened, to enable us to tell universities how different groups of students are getting on. Individual data is not passed back to universities.
Within an Office for Students-funded mental health research project (with UUK involvement), we will explore, in a single university, whether students can benefit from high-level Enlitened data being analysed by university analytics systems, to flag potential wellbeing issues to support services. We will obtain clear, specific explicit additional student consent to do this, and it will be optional.
Enlitened is extremely thorough in our approach to processing sensitive data. We work very closely with our university partners to ensure the technical, legal and data protection teams are equally rigorous.
The Student Room’s Data Protection Officer has oversight of our data protection approach, our Data Protection Impact Assessments and Data Processing Agreements. All of The Student Room employees undertake certified data protection training.
During implementation our approach to data protection is reviewed and signed off by the legal and data protection teams of our university partners.
Enlitened users are in control. People who choose to download the app are asked at registration for their consent about how their Enlitened data will be used.
Our exact approach varies slightly in different universities, based on the university’s own data protection considerations.
Individual institution privacy statements and consents can be viewed within the Enlitened app at any point.
Enlitened users can request a copy of their data or delete the app whenever they choose.
The Enlitened app is not a marketing tool and student data will never be used for marketing.
Legal agreements between The Student Room and the university ensure that the data collected by Enlitened can only be used for improving student engagement and wellbeing.
Protecting sensitive data also requires excellent information security. With 18 years’ experience running large websites, our technical infrastructure is designed and tested to the very highest information security standards. Documentation on our information security approach is reviewed by our university partners during implementation.
Our Data Protection Officer can be contacted on email@example.com
“It can be difficult trying to measure student satisfaction with email questionnaires. This new approach is great because it’s instant and constantly being updated. Between us, the student union and university we can work to address issues in real-time.”
Welfare, Community & Diversity Officer –
Student Union University of East Anglia
“As Enlitened rolls out across the whole university, I am convinced it will be genuinely transformative. It gives us a leap forward in proactive approachable support for students, transforms conversation with our student community, and is a major shift in the timeliness and detail of the data we have to improve the whole student experience.”
Dr Jon Sharp
Director of Student Services,
University of East Anglia
“Enlitened’s diligent, evidence-led approach and speed of development have been great to witness. Our students have very much enjoyed engaging with Enlitened, and the wellbeing data generated as a result have the potential to be genuinely transformative. The future of student engagement is emerging, and we are excited to be part of it.”
Professor Kelly Coate
Pro Vice Chancellor (Education and Students), University of Sussex
“The Student Room team have spent 18 years supporting students online. We hope that their Enlitened programme can help future generations of students have the best possible university experience and we are happy to be exploring ways in which Student Minds and The Student Room can work together in the future.”
Rosie Tressler OBE
CEO, Student Minds