COVID-19 has led to the biggest shift in student experience in 800 years. To overcome the challenges together, it’s never been more important for students to feel part of one supportive community and for universities to understand what is and isn’t working. But with traditional insights and feedback mechanisms weakened, it can be tough to understand how students are getting on in real-time and the nuances for specific groups.
The Enlitened platform provides students with an app for regularly feeding back, suggesting ideas and accessing targeted support when they need it most. For university and student union staff, an insights dashboard shows in real-time what’s working and where improvement is needed. Helping you build one thriving, connected community.
- Get real-time insights about the student experience, engagement and wellbeing, while understanding how it differs for minorities and other groups.
- Facilitate two-way dialogue between students and the university and deliver targeted communications to specific groups of students.
- Give students targeted, personalised support for wellbeing and university life.
Legacy tools – not fit for purpose
No real-time data on student engagement, satisfaction and wellbeing
Feedback surveys are over-used, limited and one-way. Survey fatigue is setting in
Student ideas systems are under-used, limited and labour-intensive
Siloed systems and scattered data is hard to analyse. Problems not linked to solutions
Very limited technology to push the right support to students at the right time
A pioneering approach
Daily, year-round measurement. Algorithms highlight emerging problems by segment
Compelling mobile app engages wider student body, and closes feedback loop
Popular ideas platform for students, with real-time dashboard & comms platform for staff
Instant view of focus areas with student-led solutions, shared across uni, faculty and SU
Tailored content and signposting, instantly in-app, based on individual activity
Our unique approach is designed to maximise continuous improvement in wellbeing, engagement, student experience, continuation and equal opportunities, and therefore NSS, TEF and league tables.
“The Student Room team have spent 18 years supporting students online. We hope that their Enlitened programme can help future generations of students have the best possible university experience and we are happy to be exploring ways in which Student Minds and The Student Room can work together in the future.”
Rosie Tressler OBE
CEO, Student Minds
“It can be difficult trying to measure student satisfaction with email questionnaires. This new approach is great because it’s instant and constantly being updated. Between us, the student union and university we can work to address issues in real-time.”
Welfare, Community & Diversity Officer –
Student Union University of East Anglia
“Enlitened’s diligent, evidence-led approach and speed of development have been great to witness. Our students have very much enjoyed engaging with Enlitened, and the wellbeing data generated as a result have the potential to be genuinely transformative. The future of student engagement is emerging, and we are excited to be part of it.”
Professor Kelly Coate
Pro Vice Chancellor (Education and Students), University of Sussex
“As Enlitened rolls out across the whole university, I am convinced it will be genuinely transformative. It gives us a leap forward in proactive approachable support for students, transforms conversation with our student community, and is a major shift in the timeliness and detail of the data we have to improve the whole student experience.”
Dr Jon Sharp
Director of Student Services,
University of East Anglia